One of the fastest ways to improve your operation is to learn from peers who have already solved the challenges you’re facing. Whether it’s reducing administrative work, improving visibility, strengthening compliance, or resolving customer disputes faster, high-performing organizations often uncover practical strategies that others can adapt and apply.
Here are four real-world use cases that showcase how operators are driving efficiency gains — and how you can apply similar approaches in your own business.
Going from 3 hours per dispute to a single phone call
At Weedman Epic3, service verification is critical to customer satisfaction and retention. In running 330 vehicles, the business gets about 100 customer complaints a week, mostly people calling to say “You didn’t treat my lawn.” That’s why confirming service with video footage from 360-degree cameras has been so pivotal for the organization.
With 360° cameras like the AI Omnicam on its vehicles, Epic3 can capture when and how lawn treatments take place. The cameras allow managers to see what’s going on and check standardization and consistency across the board, especially since the company has 34 locations and continues to grow.
By having video footage available whenever they need it, the company has ample video evidence on hand to resolve disputes quickly. It’s a far cry from life before cameras, when Epic3 sent managers into the field to address disputes in person. With some customers an hour’s drive from the office, the visits became incredibly time-consuming, taking up to three hours for a single manager alone.
“With that Omnicam footage and verification process, we’ve been able to really minimize the time they go out and talk to that homeowner,” Bejarano says. “We can just handle it on the phone. We still give them the option to go back out and show them what’s going on. But ultimately, if we can handle it over the phone, that’s a win in our books.”